“We understand that lingerie is a personal purchase. To ensure the highest level of hygiene for all our customers, we have a no-return policy on all lingerie items.”
Exchange offers are available exclusively for our Nightwear category.
Here are some tips for avoiding issues with lingerie returns:
Read the return policy carefully before purchasing.
Check the size chart carefully and consider ordering multiple sizes if you’re unsure.
Try on lingerie at home before removing the tags.
By following these tips, you can minimize the chances of having to deal with a no-return policy for lingerie.
Please note that due to the nature of our products, we do not accept returns.
Our Commitment to Customer Satisfaction
We strive to provide high-quality products and exceptional customer service. However, we understand that sometimes things may not go as planned. Here’s our Return and Exchange Policy:
Defective Items
If you receive a defective item, please contact our customer support team within 5-10 days of receiving your order.
Please provide clear evidence of the defect, such as photos or videos.
We will either replace the defective item or issue a full refund, at our discretion.
Size Issues
We offer exchanges for items that are the wrong size.
Please contact our customer support team within 5 days of receiving your order to initiate the exchange process.
The item must be unworn, unwashed, and in its original condition with all tags attached.
If the desired size is not available for exchange, we will issue a full refund to your original payment method.
Refund Policy
Refunds will be processed to the original payment method within 5-15 business days of receiving the returned item.
Please note that cash on delivery charges are non-refundable.
For items purchased on sale or with a discount code, the refund amount will be based on the original purchase price.
Important Considerations:
All returns and exchanges must be authorized by our customer support team.
Please retain your original packaging for returns and exchanges.
Once we receive your returned item, we will process your exchange or refund within 5-7 business days.
Refunds will be issued to the original payment method.
For any questions or concerns, please contact our customer support team at contact@eeyom.com
Please note that this policy may be subject to change without notice.
